Questions, answered
How does the credit system work?+
You buy credit bundles once — no subscription. Each document scan costs a fixed number of credits, no matter how large the file is. Credits never expire.
How accurate is the AI and plagiarism detection?+
Plagixo is powered by industry-leading engines (Copyleaks and Winston AI) with detection accuracy around 99%. We surface per-segment confidence so you always see the reasoning, not just a single number.
What file types can I upload?+
PDF, DOCX, and plain text are all supported. We normalize the text and preserve page structure so your report mirrors the original document.
Is my document kept private?+
Yes. Your uploads are encrypted, never sold, and are not added to any public index without your explicit consent. You control your data.
Can I export or share the report?+
Absolutely. Every report can be downloaded as a clean, print-ready PDF that looks the part in any academic or professional setting.
Which payment methods do you accept?+
We accept manual payments via bank transfer, JazzCash, and EasyPaisa. After you send payment and submit your transaction ID, our team verifies it and adds credits to your wallet — usually within 24 hours.
Can I get a refund?+
Unused credits can be refunded within 7 days of purchase. See our Refund Policy for full eligibility, and email support@plagixo.com to start a request.