Refund Policy

This Refund Policy explains when Plagixo credit purchases are eligible for a refund. Because credits unlock a digital service that is consumed at the moment of a scan, refund eligibility depends on whether the credits have been used.

You may request a full refund of a purchase when:

• The purchased credits are entirely unused; and

• The request is made within 7 days of the purchase date; or

• You were charged more than once for the same order, or a technical error on our side prevented the credits from being delivered.

Credits that have already been used to run a scan are non-refundable, since the detection service and report have already been delivered. Partially used bundles are refundable only for the unused balance at our discretion.

Email support@plagixo.com from your account email with your order reference and the reason for the request. We may ask for additional details to verify the purchase.

Approved refunds for manual payments are returned via the same method you used (bank transfer, JazzCash, or EasyPaisa). Processing typically takes 3–7 business days after approval.

Questions about a refund? Reach us at support@plagixo.com or +92 315 6458223.